Return Policy
By shopping at Rebel Youth, you agree to the following terms:
GENERAL EXCHANGE INFORMATION:
- We accept exchanges for shirts, hoodies, and swimwear within 15 days of your package delivery. We do not accept exchanges for hats, towels, phone cases or home accessories.
- All customers are required to purchase their own return label for the exchange. We do suggest considering using a trackable shipping service.
- Items being exchanged MUST be in new condition, unwashed, unworn and not covered in pet/human hair. If the item does not meet this criteria, we will ship your package back to you and not carry out the exchange.
FOR EXCHANGES:
- To initiate an exchange, please head to our Resolution Center.
- Once we receive your item in the mail, you will receive a STORE CREDIT so you may repurchase your new size or style.
- The store credit amount will be your total minus the original shipping costs.
RETURNS:
- To initiate a return on eligible items, please head to our Resolution Center.
- We currently accept returns for shirts, hoodies, and swimwear for STORE CREDIT ONLY after 15 days upon your package delivery. If 15 days has exceeded, we do not accept returns.
- The store credit amount will be your total minus the original shipping costs.
- We do not accept returns for the following items: hats, phone cases, towels, home accessories, gift cards.
- All customers are required to purchase their own label for the return. We do suggest considering using a trackable shipping service.
- Returns for money back refunds are ONLY applicable for a customer who purchases any item in the smallest or biggest size we carry. If the smallest item is too big or the biggest item is too small, we will allow a money back return. The item must follow our guidelines of being unwashed, unworn and not covered in human/pet hair or deodorant stains.
- If an item you received is damaged at our fault, is not the item you ordered, or the wrong size, please go to our Resolution Center and include photo proof of the issue. We will get back to you as soon as possible!
- Do not send us back any items unless confirmed to do so.
Please email rebelyouthapparel@gmail if you have any questions or concerns. We will get back to you within 1-3 business days.